BOOKING TERMS & CONDITIONS

When you make a booking with us you guarantee that you have the authority to accept, and do accept on behalf of your party, these Booking Terms and Conditions, which apply to all bookings with Teleticket as set out in these Booking Terms and Conditions. You also guarantee that you are at least 18 years of age. Please therefore read these Terms and Conditions carefully. All flight and holiday bookings are made by you and accepted by us are subject to these Terms and Conditions. Any variations to these Terms and Conditions shall only be valid if they are agreed to in writing by a director of Teleticket.

You also guarantee that you have read and accept the information detailed in the section entitled Essential Holiday Information that follows these Booking Terms and Conditions.

YOUR CONTRACT
Your contract for your flight or holiday (as confirmed at the time of booking) is with Airborne Representation Limited T/A Teleticket (company registered number: 05991705), whose principal office is at 4th Floor 20 New Road Brighton, BN1 1UF (“Teleticket” / “we” / “us” / “our”). When you buy an ATOL protected flight or holiday from Teleticket you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 9412. A contract between us for either your air holiday package, or your flight only (as confirmed at the time of booking) will exist as soon as we issue our confirmation invoice. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking which is ATOL protected. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight or holidays includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

It is also agreed by both parties that this contract is deemed to have been made at our offices and is subject to the laws of England and any dispute or claim under it will be submitted to the non-exclusive jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland. Any money paid by a customer to a travel agent in respect of flights is held by the travel agent on our behalf under the standard terms which apply to our ATOL licence issued by the Civil Aviation Authority.

When you book a flight or holiday with us you accept responsibility for the proper conduct of you and your party. We reserve the right to terminate your booking, or that of any member of your party, due to misconduct.

These Booking Terms and Conditions, together with the Essential Holiday Information, are the basis of the contract between us. Please take the time to read every paragraph carefully. You won't find anything at all out of the ordinary but you need to be aware of the details of the contract between us.

OTHER CONTRACTS
If we make a booking for your travel or holiday requirements other than for a Value flight of holiday or a Super Value flight or holiday in accordance with these Booking Terms and Conditions, then we will arrange for you to enter into a contract with the principal(s) or other supplier(s) of your travel arrangements on your behalf, acting as agent for the relevant tour operator, airline, cruise company or accommodation company named on your receipt. If we are acting as an agent in these circumstances, we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s or supplier’s terms and conditions (“Supplier Terms”) will apply to your booking and we advise you to read these carefully as they do contain important information about your booking and your contractual relationship with that principal or supplier. If you do not have copies of the Supplier Terms then please ask and we will provide you with a copy of these.

1. MAKING YOUR RESERVATION WITHI TELETICKET
1.1   Once we have accepted your booking electronically or in writing and issue our confirmation invoice, or we accept your travel booking via your travel agent, a contract comes into existence between us incorporating these Booking Terms and Conditions.
1.2   If you book a ‘Super Value’ flight or holiday with us, the cost of the flight is payable in full at the time you book your flight or holiday. ‘Super Value’ flight tickets cannot be changed or altered in any way once your booking has been confirmed and payment in full for the ’Super Value’ flight has been received. If you have booked a Super Value holiday which includes a Super Value flight, then the flight cannot be changed once booked (due to our liability to our suppliers) however the remaining elements of the holiday might be changeable in accordance with Clause 3.
1.3   If you book a ‘Value Fares’ flight or holiday with us and your booking is accepted more than 8 weeks before departure, a deposit of £75 per person, is payable within 7 days of the acceptance of your booking. The balance of the price is payable not less than 8 weeks before your departure. ‘Value Fares’ tickets are subject to the cancellation policy set out in these Booking Terms and Conditions.
1.4   If your booking for a Value Fares flight or holiday and this is accepted within 8 weeks of departure, full payment for your flight or holiday is due at the time your booking is accepted by us.
1.5   If we do not receive the deposit and/or the final payment by their due dates, we reserve the right to treat your booking as cancelled and levy any applicable cancellation charges.
1.6   Please note that you will not receive a reminder that the final payment is due and payment must be received by us in sufficient time to allow for clearance by the due date for payment.
1.7   Unless you contact our accounts department prior to your balance due date, the card(s) you used at time of booking will automatically be debited for the amount due on that date as you are deemed to have provided your consent for the balance due to be taken from your account. If you have used more than one card the balance will be split equally amongst the cards you originally used.
1.8   We levy a charge of 3% of the transaction value where payments are made by credit card, depending on the credit card provider rate.

2. PRICES AND COSTS
2.1   The costs of your flight or holiday are as listed on our website and as detailed in your booking. We reserve the right to alter the prices of the flights or holidays shown on our website and you will be advised of the current price of the flight or holiday that you wish to book before your booking is confirmed. There may be additional costs that you will have to pay in connection with your flight or holiday, including but not limited to:

A charge for infants under two years (see Clause 12)
Excess luggage charges and fees for carriage of sport or other equipment.
Special catering requirements or other particular requests.
Please note, your airline may not provide a meal, hence the airline may charge when applicable. Please check at the time of reservation. The airline may change its policy on providing a meal / catering / service on board and Teleticket are unable to offer any form of refund or compensation in the event of these policy changes by the airline.
Upgrades or individual benefits offered by airlines which are not offered to us for onward sale to you.
Checked baggage charges, if applicable.

The cost of your flight or holiday includes all applicable taxes and fuel supplements. If you wish to pay for your booking using a credit card, we will charge you a percentage of the cost of the flight or holiday to you at the time of taking your payment for the flights, as notified to you at the time of your booking. This may be dependent on the type of credit card you wish to use for making payment. We reserve the right to alter the price of your flight or holiday as shown on the website and you will be advised of the correct cost at the time of booking. Once you have made your booking and paid a deposit (or in the case of Super Fares flight, paid the cost of the flight in full), Teleticket will not increase the price of your transport arrangements or holiday cost. However some changes in transportation costs or for your holiday arrangements (including, but not limited to, the cost of fuel, taxes or other fees chargeable such as landing taxes or embarkation fees) are beyond our control and may mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb these charges and you will not be charged for increased costs up to a total amount which is equal to 2% of the price of your confirmed transport arrangements (which excludes insurance premiums and any amendment charges). If increased costs exceed the 2% will we levy a surcharge for this sum, plus an administration charge of £1.00 per person (together with any relevant amount to cover agents’ commission), in accordance with Clause 2.2 (How We Work Out Our Surcharges).

2.2 How We Work Out Surcharges
If any surcharge is greater than 10% of the cost of your transport arrangements or holiday (which excludes insurance premiums and any amendment charges) you will be entitled to cancel your booking and receive a refund of all monies paid to us except for amendment charges. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel your booking for this reason. If you do not do so, we are entitled to assume you do not wish to cancel and will be liable to pay the surcharge. Any surcharge must be paid with the balance of the transport arrangements (if this is for Value Fares flights or holidays when a deposit and balance are payable separately) or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We shall not levy a surcharge within 26 days of departure. If the price of your Value Fares flight or holiday go down due to the changes mentioned above (Super Value flights or holidays not being subject to such changes), by more than 2% of the cost of your flight or holiday, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel or holiday arrangements due to contractual and other protection in place.
When you make your booking for a Value Flight or holiday you must pay a deposit of £75 per person. The balance of the price of your Value Flight or holiday arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel or holiday arrangements. If the balance is not paid in time we shall retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times.
The price of your travel arrangements or holidays were calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 1 February 2008 in relation to the following currencies:

£1 = €1.20

3. IF YOU WISH TO CHANGE YOUR FLIGHT/HOLIDAY
Tickets for flights are prima facie evidence of the contract between us and you for flights and will only refer to the person(s) travelling under that ticket.

Super Value Flights or Holidays
Super Value flights cannot be changed once booking confirmation has been sent by us for your booking, due to the nature of the flight or holiday booked under these offers.

Value Fares Flights or Holidays
If after we have issued the written confirmation of your booking to you, and you want to change your flight or holiday, we will do our best to meet your requirements. Unfortunately we can’t always guarantee that we will be able to do this. If the charge for making the alteration involves a reduction in passenger numbers then these will be subject to our cancellation policy as set out in these Booking Terms and Conditions. If we are able to change your flights, we shall be entitled to charge an administration fee of £75 per person, together with any additional cost for the changed flight or holiday.

If you are unable to travel because of circumstances such as illness, jury service, redundancy or the death or serious illness of a close family member you can transfer your booking to another person provided all other arrangements are the same and our suppliers (e.g. airlines, hotels) are prepared to accept the transfer. A request to transfer must be in writing and accompanied by documentary proof, and must be received by us in reasonable time before the departure date. A transfer will be subject to an administration charge of £75 per person plus payment of any extra costs charged by suppliers. Until the flight or holiday are paid for in full, both you and the person who takes your place are responsible for paying for the full cost of the flight or holiday. Once the transfer has been made, the person taking over the agreement will be bound by these Booking Terms and Conditions and will be required to agree to them as a condition of the transfer.

Please note that in most case we will be unable to make any changes to your booking, within 3-days of departure. If we are able to make the change, this will be charged at an incressed fee of £100.

4. IF YOU WISH TO CANCEL YOUR BOOKING
If you wish to cancel your booking for you or on behalf of any other member of your party, written notice must be sent to us at our principal offices by recorded delivery, facsimile or email to admin@teletickettravel.com. The cancellation is only effective from the date written notice of cancellation is received in our offices. In the event of cancellation the following charges apply:

Super Value Flights and Holidays
The cancellation charges applicable are 100% of the price paid for the Super Value flight or the flight element of a Super Value holiday (depending on when the booking is cancelled) once the booking has been accepted by us. Any part of a Super Value holiday which is not a flight shall have the cancellation charges applied in connection with that part of the holiday, as detailed below.

Value Flights and Holidays
The cancellation charges applicable to Value Flights and Value Flight Holidays, and any part of a Super Value Holiday that is not a flight, are calculated as follows.

More than 42 days -                           loss of deposit

Between 36-41 days -                      80% of Value Flight, Value Flight Holiday or part Super Value Holiday (not flight element which is non-refundable) cost = cancellation charge

Between 0-35 days -                         100% of Value Flight, Value Flight Holiday cost or part Super Value Holiday (not flight element which is non-refundable) = cancellation charge

Any administration charges incurred prior to the cancellation of a booking must be paid in full by you when the booking is cancelled.

NB: If the reason for your cancellation is covered under the terms of your insurance policy then you may be able to remain the charges from your insurance company under that policy.

5. IF WE ALTER YOUR BOOKING
Our flights and holidays are planned many months in advance and occasionally we have to make changes to your flight or holiday because of unforeseen circumstances. We may need to make changes that are not significant and to correct minor or obvious errors in your booking details at any time without liability to you. We reserve the right to make such minor changes for any reason whatsoever at any time. Most changes are of a minor nature and we will advise you or your travel agent of them as soon as possible before your departure or your return. Flight timings and departure airports are for guidance only. The details as then known will be stated on your latest dated documentation that should be checked when you receive it. Alternatively we will notify you as soon as is reasonably possible if there is time before your departure and in all cases at check-in or at the boarding gate.

Any changes to your flight will fall into one of the categories below.

Minor change
Any change of departure or return flight by less than 12 hours is regarded as a minor change. A change of airport between London Gatwick, Luton, Heathrow or Stansted is also regarded as a minor change. Changes to aircraft type, airline / carrier, catering, stops on route for any reason details are similarly regarded as minor changes. A change to accommodation in a different resort except between Playa Del Ingles and Maspalomas, Playa del Los Americas and Los Cristianos is also regarded as a minor change.

If we advise you of a minor change you may cancel your booking, but full cancellation charges will apply, in accordance with Clause 4 in these Booking Terms and Conditions, however compensation payments will not apply.

Intermediate change
Any change of more than 12 hours and less than 15 hours is classed as an Intermediary change and you will be offered the opportunity to cancel your booking with a full refund of all monies paid, however we will be under no further liability to you whatsoever. If we have to make an intermediary change compensation payments will not apply.

Major change
A change of departure or return time of more than 15 hours from the original time is regarded as a major change. A change of UK departure airport (except between Gatwick, Luton, Heathrow and Stansted), where a coach transfer is provided is regarded as a major change, as is a change to your resort airport.
If we make a major change to your flight, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure.
Major changes to your holiday (for which we pay compensation in accordance with the scale shown below), may include the following changes: a significant change of destination; a change in accommodation to that of a lower category or star rating.
Should you decide not to accept a major change to your flight or holiday that is advised to you prior to your departure, you may cancel your booking within either 7 days of the receipt of notification or 3 days of the receipt of notification if departure is within 7 days of the notification of the change, but no later than the day before departure. We will refund all monies paid by you unless a more suitable flight or holiday becomes available in the interim. You have the choice of either accepting the change of arrangement, accepting an offer of alternative travel arrangements or holiday of comparable standard from us (if available) or cancelling your booked flight or holiday and receiving a full refund of monies paid. If we do not receive notification within these timescales, monies will be refunded. Your notification of cancellation must be sent to our operations department by recorded letter, facsimile or email to admin@teletickettravel.com.

Compensation payments will be made when a major change arises, except where the major change arises due to reasons of force majeure (see further below), in line with the following compensation scales. Where compensation is due it will be paid according to the following rates

More than 6 weeks Nil
Between 4-6 weeks = £10.00 per person
Between 1-4 weeks = £15.00 per person
Less than 1 week = £30.00 per person

Compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Teleticket does not offer compensation for inconvenience or loss of personal / business time caused by schedule changes or flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of any schedule changes or delays.

When you accept the major or the intermediate change, the contract between us will be varied to incorporate the change.
6. IF WE CANCEL YOUR BOOKING
We will not cancel your booking after the date specified on the final invoice for payment of the full balance (for Value Fares, or for the full price of Super Value fares as applicable) unless that balance has not been paid or such cancellation is due to reasons of force majeure (see further below). For the purpose of this section, a cancellation includes a change of flight time of more than 24 hours or a change of airport to one which is substantially less accessible to you which does not include changes between Gatwick, Heathrow, Luton and Stansted or where coach transfers are offered. If we are forced to cancel your booking for any reason after the date on which final payment is due then we will offer an alternative flight of equivalent value or a flight of lesser value and refund the difference (if available) or make a full refund of all monies paid if either there is no alternative flight or the alternative flight is unacceptable to you.
7.FORCE MAJEURE
Except where otherwise expressly stated in these Booking Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of ‘force majeure’. In these Booking Terms and Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid, and which are outside or our (or their) reasonable control. Such events may include (but are not limited to) actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
8. LIABILITY
8.1 You are responsible for ensuring that you and all members of your party comply with these Booking Terms and Conditions and the Essential Holiday Information, together with any other rules, laws, regulations or orders in relation to your booking.
8.2 If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable to you where any failure in the performance of the contract is due to:

the acts and/or omissions of you, a member of your party or a third party unconnected with the provision of the travel arrangements or holiday, and where the failure is unforeseeable or unavoidable; or
unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
an event which we or our suppliers, even with all due care, could not foresee or forestall.

8.3 Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements or holiday. Our liability will also be limited in accordance with and/or in an identical manner to:

the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
in accordance with Clause 8.7 below.

8.4 We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, you will need to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

8.5 Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

8.6   The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

8.7   Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited in accordance with these Booking Terms and Conditions and the conventions detailed herein. The most we will have to pay you for that claim, or that part of a claim if we are found liable to you on any basis, is the most the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended (in connection with liability of air carriers and for luggage during flights), the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea and the Berne Convention for international travel by rail. Please note: where a carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

8.8   Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

8.9   You must provide us and our insurers with all assistance we may reasonably require in order to deal with any complaints or claims you might have so we can deal with these for you as efficiently as possible. You must also tell us and the supplier concerned about your claim or complaint as set out in these Bookings Terms and Conditions and in accordance with Clauses 8.6 and 14. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

8.10 Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your flight cost from us. Your right to a refund and/or compensation from us is set out in Clauses 5 and 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 (http://www.auc.org.uk).

9. CHECK-IN
Remember, flight timings in our brochures and on our website are for guidance only and are subject to change. The times quoted on your documentation are local times. All passengers must check in at least 120 minutes (2 hours) before the latest flight departure time advised by us regardless of any delay, or any such other period notified to you by us. Seats are not pre-bookable and you are therefore more likely to get the seats which meet your requirements if you check in early. If your outbound reservation is not used, then your inbound reservation is automatically cancelled. We will not be responsible if you arrive late for the specified check-in time or for the flight, nor can we accept any responsibility for any loss by you of your holiday travel tickets, vouchers or coupons.

There are a number of reasons for which you could be refused boarding or entry:

If you arrive late for the specified check-in time. We accept no responsibility should you be unable to board the aircraft for any reason. Your ticket is not transferable.
If you do not hold a valid passport and/or visa required for entry or exit from the country of origin or destination or have insufficient funds.
If in the opinion of a person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease.
If you fail to co-operate with airport authorities who have powers of stopping and searching persons or luggage under the UK Aviation and Security Act 1990.

In any of the above circumstances we will not be responsible for any costs you may incur nor will we make any refunds to you in relation to these incidents.

10. TRAVEL DOCUMENTS
The passport, visa and health requirements at the time of booking for flight we offer are shown on the Foreign and Commonwealth Office website (www.fco.gov.uk). It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before travel. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

IMPORTANT NOTE - Please ensure you bring your emailed tickets with you - please note we email all tickets and there is a issuing charge at the airport of £20 per ticket if you do not present these at the check in.

11. SPECIAL REQUESTS
We will try to meet any special requests you tell us about before you leave but we cannot guarantee these. If we cannot meet your special request, we will not pay any compensation and will not have any liability. We will not always be able to tell you before you leave if we cannot meet your special requests.
Special requests are allocated in booking reference order and are therefore more likely to be met on earlier rather than later bookings. Special requests (for which a fee is charged and will be confirmed to you at the time you make a special request), such as a sea view supplement etc, do form part of your holiday contract and in the highly unlikely event that such a request is not met, the fee paid by you will be refunded. You may, if you wish, ask your accommodation management to provide additional services outside those you have contracted with us. These may include the provision of electrical equipment (fridges etc.) or additional sets of keys. Under these circumstances a refundable deposit may be requested in resort, but we shall have no liability under our contract with you in connection with such separate arrangements with suppliers.

12. INFANTS
One infant less than 2 years old on the date of the return journey may sit on a parent’s lap on a flight and will be charged an administration fee (confirmed to you at the time of booking). You may purchase a seat for your infant provided you bring along a child’s car seat approved by us. Further information is available upon request.

13. UNACCOMPANIED MINORS
We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 18 years or over. Please contact us for more details.

14. COMPLAINTS
We have one of the most enviable customer service records in the travel industry and it is highly unlikely that you will have any cause for complaint regarding your holiday. Please take careful note of our complaints' procedures as it is absolutely essential that if you do have a complaint you accurately follow the procedures set out in this paragraph. These procedures are designed to allow any difficulties to be solved as efficiently as possible, and if you do not follow them we will be unable to consider any complaint made after the end of your holiday. You must first report any problem to the accommodation supplier contact telephone number on your accommodation voucher and the accommodation management. This means that any problems can be looked into straight away and put right there and then to the satisfaction of all concerned. In the unlikely event that the problem cannot be remedied you must then telephone or email our offices to advise us of the situation. If, after taking these steps, you remain dissatisfied you must request and complete a Holiday Report Form. If you wish to make a complaint after your return home and only after the above procedures have been followed, you must do so in writing to our offices by recorded or registered mail to arrive no later than 28 days after the completion of your holiday. You must enclose a copy of your Holiday Report Form.

15. TRAVEL INSURANCE
You must have adequate insurance cover suitable for your holiday and your particular needs and which provides cover for the cost of cancellation by you, a 24-hour emergency and repatriation service in the event of accident or illness, loss of luggage, delay and curtailment cover plus loss of personal items and cash. Experience has taught us that the overwhelming majority of our clients either already have year-round policies or prefer taking out their own. We, therefore, no longer automatically offer this facility and strongly recommend that you arrange cover yourself. Teleticket cannot be held responsible for any liability, expenses or losses you may incur as a result of having inadequate holiday insurance.

16. HEALTH REGULATIONS
You are recommended to obtain a copy of the leaflet "Health and Advice for Travelers" published by the Department of Health which is available from most post offices or by telephoning: 0800 555 777, prior to travel. If you are pregnant, before confirming your booking please check to ascertain whether the airline on which you will be flying will accept your reservation as restrictions may apply.

17. WEBSITE/BROCHURE MATERIALS ACCURACY
We work extremely hard to ensure that everything you read in our brochure or on our website is as accurate and up-to-date as possible. However, it is possible that certain advertised facilities may be withdrawn as a result of decisions outside our control such as local maintenance, conservation schemes and adverse weather or failure of public utilities. We do not accept liability if facilities are withdrawn for reasons beyond our control (in accordance with Clause 7). Many overseas resorts are still being developed but any disruptive building work is unlikely. If we are notified of such work we shall first assess whether there is likely to be a serious impact on your holiday and, if so, we shall advise you of the situation. If any disruptive work is taking place within the bounds of your holiday accommodation we shall either offer you an alternative holiday or offer you a full refund. If the work is taking place outside the bounds of your holiday accommodation we are under no obligation to either offer a refund or to arrange alternative accommodation but, provided that we are notified of such work, we shall endeavour to advise you as soon as possible. Holiday accommodation in a town may be subjected to noise from the day-to-day business of a working town, such as road works, construction, music, lawnmowers mopeds cats and dogs etc. and can therefore not form any part of any claim against us.

Throughout our brochure and website the term 'sofabed' is used to describe any type of extra bed and may refer to a camp bed, pull-out bed, divan or settee. Hotel descriptions on our website are based on twin or double rooms; most hotels offer twin rooms double beds are on a request basis, single rooms in the same property are sometimes inferior in a variety of ways to twin rooms. Room images on our website are for guidance only and may not relate to your room type.

18. BEHAVIOUR
You must accept responsibility for the proper conduct of you and your party. In cases of serious misconduct we reserve the right to terminate your holiday contract with us and if we do so we shall have no further responsibility to you. Such action can also be taken by accommodation management, airline or airport personnel. If you damage your accommodation or cause delay or diversion to your flight, you agree to indemnify us against any claim including costs made against us. If you cause damage to your holiday accommodation the owners of the accommodation are within their rights to receive recompense from you to pay for any repairs, redecoration or replacement of fixtures and fittings.

19. YOUR FLIGHT
Holidays featured in our brochure materials or on our website include but are not limited to flights with. Air Malta, British Midland , Air Comet, Kath ago Airlines,Jet2, Globespan, Cyprus Air Astraeus, British Airways, Britannia Airways, Thomsonfly, First Choice, Thomas Cook Airlines, Monarch Airlines, Easyjet, , Futura and Air Europa. Aircraft types include but are not limited to Boeing 737, 747, 757, 767, 777, Airbus Industrie A300, A319, A320, A321, McDonnell-Douglas MD80, MD83. We reserve the right to substitute carriers or aircraft types without notice. We have no control over delays or rescheduling and under such circumstances any arrangements made for meals or accommodation are provided at the discretion of the carrier concerned.

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a ‘Community list’ which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm. In accordance with EU Regulations we are required to advise you of the actual carrier(s) or, if the actual carrier(s) is not known, the likely carrier(s) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 7 will apply.

We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

20. CONDITIONS OF CARRIAGE
The contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms that limit or exclude liability and affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices. Please note that in accordance with Air Navigation Orders a child must be under 2 years of age on the date of his/her return flight in order to qualify for infant status.

In addition, it is the passengers responsibility to ensure that they can meet the immigration requirements of the destination country. For example passengers may require visas, a return reservation and proof that they can financially support themselves for the duration of their stay. Great care should be taken to comply with the above as the financial penalties associated with refusal of entry by the immigration authorities are severe. Please read the section on Refusal of Entry for more information

Refusal of Entry

If you are denied entry into any country, you will be responsible for any fine or charges assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.

Important information for passengers travelling to Egypt
British and other EU nationals travelling to Sharm El Sheikh for up to 14 days, do not require a visa. They will receive a free entry permission stamp upon arrival. If your stay is over 14 days or you intend to leave the resort a visa is required and can be obtained on arrival at Sharm El Sheikh airport for approximately £15 or by applying to the consulate by downloading the visa application form:

http://www.egyptianconsulate.co.uk/visa22.pdf. If you are travelling to Hurghada you must obtain a visa which can be obtained on arrival at Hurghada airport for approximately £15 or by applying to the consulate by downloading the visa application form: http://www.egyptianconsulate.co.uk/visa22.pdf.

All passports must be valid for at least 6 months from the date of travel.

Applications for Visa extensions should be made at the Egyptian passport and immigration office. For visa and further information on entry requirements, please check with the Egyptian embassy in your country of residence. If your passport contains an Israeli stamp, please contact the passport office for advice.

Important information for visitors to Dalaman
UK passport holders travelling to Turkey are required to purchase a visa on arrival in Turkey. The charge is currently GBP 10.00 per person and must paid with Bank of England ten pound notes (change for larger notes will not be available). Scottish and Irish notes are not accepted. Holders of non-UK passports should check with their embassy or with the Turkish consulate for any possible visa requirements details at www.turkishconsulate.org.uk

21. EXCURSIONS, ACTIVITIES AND GENERAL AREA INFORMATION
We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. Except as set out below we have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability.

22. DATA PROTECTION
Please be assured that we have measures in place to protect the personal booking information held by us. This will be passed on to the principal and the relevant suppliers of your travel arrangements. It may also be provided to public authorities, such as customs or immigration officials, if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as in this country. We will only pass your information on to persons responsible for your travel arrangements or holiday. This applies to any sensitive information you give us, such as details of disabilities and dietary/religious requirements. If we cannot pass this information to relevant suppliers, whether in the EEA or not, then we are unable to complete your booking. By making this booking you consent to this information being passed on to the relevant person(s). We will hold your information and may use it to inform you of offers in the future or send you brochures. If you do not wish to receive any further information please let us know at time of booking or by letter. You are entitled to a copy of your information held by us. If you would like to see this, please ask us (we may make a small charge for providing this to you). Full details of our Data Protection Policy are available on request.

ESSENTIAL HOLIDAY INFORMATION

Please read this. It’ s very important!!!!!!!!!!

Abbreviations: Those commonly used include: 1st Ch = 1st child; 2nd Ch = 2nd child; AC = air-conditioning; Ad = Adult; AI = all inclusive; BB = bed and breakfast; BL = balcony or terrace; CS = cot space; FB = full board; HB = half board; LSV = limited sea view; PB = private bath; PP = per person; PPPN = per person per night; RD = reduction; RO = room only; SC = self-catering; SH = shower; SUPPS = supplements; SV = sea view; SSV = side sea view; WC = toilet.

1. CHANGES TO THE FACILTIES IN YOUR HOTEL
We inspect properties and facilities regularly to ensure that the information we provide is accurate. However, circumstances and facilities can change after brochure publication. Public holidays and religious festivals may also affect the availability of resort and hotel facilities. The tourist office for your chosen destination can provide details of such events. We will tell you of any changes that we know about when you book your holiday. Ask your holiday adviser/travel agent to check the reservations system for any changes in conditions. If you have already booked, we will endeavor to advise you of any change in circumstances that would affect your holiday as soon as we can before you leave.

• Flight timings: May change with little notice from those published. Your ticket will show the final flight details.

• Meal service: Hoteliers may change from buffet to waiter service, or vice versa.

• Sea views: May be partly blocked by trees from both public and guest rooms.

• Pool views: Will either look directly onto or have a side view of the pool.

• Balconies: If your accommodation is described as having a balcony, this will be a terrace if your room is on the ground floor.

• Hotel Facilities: Some hotels offer facilities such as tuition or beauty treatments as part of your holiday. When these are offered, a limit will apply to the number of sessions.

• Baths and Showers: Where facilities include bath and shower, the shower will be an over-bath shower unless otherwise stated. Villa bathrooms may consist of a bath or shower stall or both.

• Family rooms and 4-bedded rooms: These may not be larger than standard rooms.

• Artist's impressions & Computer Generated Images: In some cases we have had to publish an artist's impression or computer generated image to give you an idea of how the property will look. It is not an exact replica of the finished building.

• Videos: The availability of videos advertised is correct at the time of publication.

For more information about how this may affect your booking see Clause 17 above.

2. STAR RATINGS
Star ratings are used to symbolise the overall quality and level of standards of each, hotel, apartment, or villa. Our ratings are based on criteria including the range and standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. The range from 2 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards.
Our ratings do not always coincide with the official ratings as they vary significantly by country, and often within countries. Also, not all countries have rating systems. Where available the official rating of each property is shown with the description.

Key ratings are not an indication of star ratings.

3. ALL INCLUSIVE HOTELS
You may have to wear a wristband or carry ID to qualify for the full range of benefits. Under-18s should not expect to be served alcohol. In addition, local laws on the minimum age for alcohol consumption will apply. Times for free drinks, meals and snacks can vary. Your All Inclusive holiday may not include bottled mineral water and specific (e.g. imported or branded) drinks. You’ll need cash for extras such as excursions, telephone calls and safety deposit boxes. A la carte meals may not be included. Some restaurants require reservations and are subject to availability. Not all bars and restaurants operate on an All Inclusive basis. Cash bars may operate once All Inclusive bars close. You are usually charged for motorised sports and there are time limits or age/experience restrictions on some sporting activities. You may have to pay a deposit to hire equipment. Sessions per guest for some facilities will be limited. You’ll need to pay extra for items such as excursions, telephone calls and safety deposit boxes. Hotels can refuse to serve alcohol to guests who, in their judgement, are intoxicated. We and the hotels may confiscate bracelets/ID’s from guests who misbehave or abuse the All Inclusive benefits. All Inclusive holidays end when you check out of your room, even if your flight does not leave until later that day. In some cases you can pay a fee to continue using the All Inclusive facilities. In the unlikely event that a delay to your return flight means you spend extra time in resort (not necessarily at your original accommodation), any refreshment supplied will be according to the airline’s instructions and not the board basis of the hotel you booked. For a full description of what’s included, see the individual hotel description.

4. BUILDING WORK
From time to time, building work and its associated noise is unavoidable in a resort. We do not control such work, and we do not always receive advance notice of when it will begin. We will notify you as soon as possible if we think that building work will affect your holiday. If we consider the work will have a significant effect on your holiday, you will be entitled to exercise the options outlined in the section headed "If we change or cancel your holiday". In some resorts the provision of roads, power and water supplies etc, does not always keep pace with the demands of rapid tourist development, so you may experience problems with, for example, plumbing or drainage. Roads and pathways in some countries may not be up to the standard found in the UK, therefore please be aware that some roads and paths may be uneven.

5. ACCOMMODATION BREAKAGE/CLEANING DEPOSITS
If you're staying in an apartment, you may be asked to pay a deposit in local currency on arrival. This is for, or towards, accidental loss of, or damage to, furnishings and unusual cleaning charges. It will be returned, less any appropriate charges, on departure.

6. EXTRA BEDS ARRANGEMENTS
Some twin rooms can take a 3rd or 4th bed – usually camp or folding beds – though they may limit space. Twin rooms with 4 beds may add bunk beds which are only big enough for children. If a 3rd or 4th adult shares a room they may be entitled to a price reduction, if shown in the supplements and reductions, even though 1st and 2nd adults still pay the standard room price. The number of beds in a room may equal the number of people in your party, but may be less than the total indicated on our invoice. Unoccupied beds are sometimes removed to allow you more space, even though you may have paid an extra accommodation charge. Rooms with 2 double beds are often unable to accommodate extra beds and it may be necessary to share to qualify for a reduction.

7. ON-SITE FACILITIES
On occasions, a number of facilities within a complex may be under separate management, and may close without notice. Where a complex features an on-site bar a certain level of noise must be expected. It is unlikely that these bars will observe licensing hours. Please note that there may be international school groups or conference delegates in some hotels in low season.

8. SINGLE ROOMS
Single rooms and twin bedded rooms for sole occupancy are available in most hotels, although demand for single rooms always exceeds availability. Single rooms are generally inferior in both size and location. If a single person occupies a double room they will usually be asked to pay a single supplement. Hotels price their rooms as doubles or family rooms and they do not reduce the rates if a single person occupies it. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room. This also applies to self-catering accommodation where, for example, 3 people may choose to occupy accommodation priced for 4. Hotel design may mean that single rooms are smaller and sometimes less well appointed. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room.

9. AT THE AIRPORT
To increase security measures at UK airports, it has become necessary to extend pre-flight check-in times. You must check in AT LEAST 3 hours although a few flights may be 2 hours before your flight is scheduled to take off. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such situations arise, and while we will endeavor to assist in making alternative travel arrangements to get you to your destination, any costs or loss incurred as a result will be your responsibility.

10. LUGGAGE ON DEPARTURE DAYS
If you are vacating your accommodation at midday and have to wait some considerable time for your departure from resort, your luggage remains your responsibility during this time. Teleticket will not accept responsibility for any luggage that is left unattended. It is advisable that you keep your luggage with you at all times.

11. ACCOMMODATION
All our accommodation is selected with care and considering cleanliness, comfort and convenience. You will find the accommodation is simply furnished and equipped for normal holiday purposes. Price is only a general indication - for example two identically priced properties may offer different facilities and be of differing styles. Storage space is limited and where extra beds are needed, no extra storage space is provided. Hand towels are provided so please bring bath and beach towels. Items such as tea towels, washing up liquid, soap and lavatory paper are not generally provided in self-catering accommodation. All kitchenettes have a fridge and two or three cooking rings, rarely full ovens. Sufficient crockery and utensils for preparing snacks and breakfast are provided but remember that eating out is cheap and convenient. Kettles and teapots are not often supplied, however you will always find a saucepan for boiling water if they are not.

Our prices are based on full occupancy of hotel rooms and apartments and in some cases an extra bed or folding divan/ camp bed type is placed in the living area. Prices include gas, electricity and water. Certain amenities and services may incur a discretionary charge locally such as car parking, safety deposit boxes, tv, fridge/mini bar, gymnasium, health club facilities, jacuzzi, sauna, massage, sunbed hire, children’s clubs, cots, air-conditioning, heating, fan hire and watersports. Please check your chosen accommodation on arrival which amenities/services incur a charge.

Most accommodations are reserved from 2pm on your day of arrival until 10am on your day of departure. If you are on a late flight you might want to keep your accommodation on for a little longer. If this is the case, just ask reception who'll do their very best to accommodate you if at all possible, although they do reserve the right to levy a charge. Sometimes, maids and other maintenance staff work flat out to prepare your room between the time of the previous guests' departure and your arrival.. These excellent staff do all they can to ensure that everything's clean for you, but please be patient if you're asked to wait for a short time.

12. DOMESTIC SERVICES
You'll notice that the frequency of maid service, linen change etc is mentioned throughout the accommodation sections on our website. The frequency stated includes preparing your room for your arrival so if, for example, it's stated that maid service takes place three times a week, it'll be done once before you arrive and twice during the course of your stay.

In certain parts of the world the provision of certain services may not be as reliable as we might expect in the UK. Small, hot islands frequently suffer from water shortages or problems with water pressure, and there can be the occasional difficulty with electricity. These problems don't happen very often. In hot countries you might well be visited by unwelome insects and, although their presence isn't usually a sign of a lack of cleanliness you can minimize the chance of any unwelcome visitations by ensuring that you dispose of all unfinished food and drink.

13. SATELLITE TV
Many properties featured by Teleticket are billed as offering satellite television. However, please note that the number of English speaking channels maybe restricted.

14. ESSENTIAL MAINTENANCE
Some properties, especially in the Canaries where the season runs for 12 months of the year, need to undergo essential maintenance which may take place during the course of your stay. This may include decorating, replacement of broken furniture, pool cleaning and the like. This is done to maintain standards and ensure the comfort of you and future holidaymakers and,, any disruption is likely to be minimal.

15. DRESS CODE

In places of worship (churches and mosques), modest dress is essential (shorts, bare arms, backless tops etc. are not respectful) for entry. Some hotels require gentlemen to dress appropriately for dinner (long trousers, shirt and jacket).

16. HEALTH PRECAUTIONS

Care in the sun is not only sensible but over exposure can have long term damaging effects also. Use high protection factors with UVA screens, take the sun in small doses and do not stay out too long or at the hottest times of day. Avoid dehydration by drinking plenty of fluids (non alcoholic!). Drink bottled water where possible. Avoid high-risk foods such as raw egg products, meat which has not been properly cooked and, in general, food where you think hygiene may be questionable.

17. TAXIS

In general, taxi fares are quite cheap overseas. Sometimes, particularly on a long journey, it is advisable to have a fare quoted at the outset to avoid "misunderstandings" at the end.

18. ALCOHOL AND SMOKING
You are not allowed to drink your own alcohol on a flight, whether you bought it on board, on holiday or in the UK. In common with many scheduled airlines, all charter holiday flights are non-smoking. For safety reasons, on shorthaul flights, butane lighters must not be packed in hand baggage or hold baggage; they must only be carried on your person. Failure to comply with these requirements may result in you and other members of your party being denied boarding.

19. PREBOOKABLE FLIGHT SEATS
Prebookable and extra leg rooms seats may be purchased subject to availability at the check in desk. We are unable to prebook seats on any of our flights.